Head Office

Building No. 1, 7th, 20th, 21st & 22nd Floor, Street No. 360, Phum 8, Sangkat Boeng Keng Kang Ti Muoy, Khan Boeng Keng Kang, Phnom Penh.
+855 23 991 555
E-mail: info@kdsb.com.kh

Call Center

For your general support and enquiry, we have introduced support hotlines, available to you 8AM - 5PM from Monday-Sunday.
Hot Line
+855 17 991 555
+855 66 611 555
+855 98 961 961
E-mail: callcenter@kdsb.com.kh

Saensokh Branch

Address: No. 69 & 71, Street 1003, Phum Bayab, Sangkat Phnom Penh Thmei, Khan Saensokh, Phnom Penh
+855 23 992 555
E-mail: info@kdsb.com.kh

Chbar Ampov Branch

Address: No. 35A & 35B, Eo,E1&E2, Polaris Street, Phum Boeng Chhuk, Sangkat Nirouth, Khan Chbar Ampov, Phnom Penh.
+855 23 993 555
E-mail: info@kdsb.com.kh

Dangkao Branch

Address: No. 116A E0E1E2E3E4&E5, Street No. 217, Phum Mol, Sangkat Dangkao, Khan Dangkao, Phnom Penh.
+855 23 994 555
E-mail: info@kdsb.com.kh

Tuek Thla Branch

Address: No. 174 & 175, 4th Floor, Russian Federation Blvd, Phum Se Pe Se, Sangkat Tuek Thla, Khan Saensokh, Phnom Penh
+855 23 996 555
E-mail: info@kdsb.com.kh

Announcement

In accordance with the Prakas No. B7.017.299 Prokor from National Bank of Cambodia, KB Daehan Specialized Bank Plc. would like to inform all of our value customers that if you wish to make a complaint, please follow the one of the recommended routes as below:

  • Customer shall submit complaint within 60 calendar days from the date the issue is identified and complaint can be made by:
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    Verbal: The Bank will resolve it within 2 working days. A Written Complaint is required if the Verbal Complaint is not resolved within 2 working days. Customer can make a verbal complaint by contact 015 999 748.
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    Written: The Bank will notify the Customer within 30 calendar days via a Result Letter within 30 calendar days from the complaint acceptance date. Customer may come to take complaint form at our office or send complaint via ccmu@kdsb.com.kh
  • Customer may further pursue the Written Complaint, by including copy of original Written Complaint and Result Letter to the National Bank of Cambodia within 30 calendar days from result notification date if customer is not satisfied with the result.

For more details, please contact to Consumer Complaint Management Unit of the Bank through 015 999 748.

Customer Complaint Form

Personal Information of Complainant/Representative

Subject of complaint related to the Products/Services Concerning

Complaint Information

Declaration and Acknowledgement

I declare that to the best of my knowledge the information provided in the statement above is true and correct..
I acknowledge and agree to allow the Bank to use and access my personal and/or related information in solving my complaint and report and/or disclose to the National Bank of Cambodia (NBC) and/or relevant authorities which is required by applicable laws and regulations. I agree to provide additional information/documentation if requested.

Remark

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A Complaint shall be annulled if complainant missed to provide personal information properly.
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The Bank will respond the Complainant in result letter within 30 calendar days after the date of receipt complaint form.
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Your provided information will be strictly kept in confidentiality.